At Trend Store, your satisfaction is our priority. We strive to ensure a hassle-free shopping experience, and our return and refund policy reflects our commitment to your convenience and contentment.
1. Return Eligibility:
Items may be returned within 7 days from the date of delivery if they exhibit any issues, damage, or discrepancies. To initiate a return, contact our dedicated customer support team first, explaining the problem with the product.
2. Exchange for Variation:
If you wish to exchange an item due to color, size, or variation preferences, you are responsible for the shipping charges associated with the return and reshipment of the new item.
3. Condition of Return:
To qualify for a return or refund, the item must be unused and returned in the same condition as when received, along with its original packaging, tags, and accessories.
4. Inspection and Approval:
Upon receiving the returned item, our team will inspect it to verify the issue. If the product is found to be damaged, faulty, or not as described, we will approve the refund process.
5. Refund Process:
Refunds for approved returns will be processed within 7 days of the item being received at our end. The refund amount will be credited to your original payment method.
6. Warranty Claims:
If a product description includes warranty information, warranty claims can be made based on the terms specified. For items without warranty details, no warranty claims can be made.
Please note that Trend Store reserves the right to modify, amend, or update this policy without prior notice. It is recommended to review the policy periodically to stay informed about any changes.
For any questions or to initiate a return, please contact our customer support team at sales@trendstore.pk within the specified return period. Your satisfaction remains at the core of our operations, and we’re here to ensure your shopping experience is nothing short of exceptional.